
You May Call it a Business Strategy But, Delivered Correctly, your People Will Call it a Gift.
As business leaders, we often use words we’d never say to our loved ones. For example, we’d never ask someone we love to “implement a three-point strategy”, or to “capture insights, view them through the right lens, and cascade them to the rest of the family.” We know that if we talked that way to the people we really care about, they would stare at us with baffled looks, smile blandly, and ignore us for the rest of the day. Yet, all too often, that’s how we talk to our employees when we seek to “engage” them. And they look at us with...
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