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Meaningful Brands


Creating a brand that resonates: 3 Grammy-worthy lessons from Tracy Chapman’s “Fast Car.”

Creating a brand that resonates: 3 Grammy-worthy lessons from Tracy Chapman’s “Fast Car.”

Is your brand telling a story for now or a story forever? Take a lesson from pop music and learn how to create a brand that lets your customers feel like they “can be someone.” Imagine a slightly different 2024 Grammy Awards. In this one, there’s still a comeback performance from a reclusive 1980s star, but instead of Tracy Chapman singing “Fast Car” alongside Luke Combs, it’s Billy Ocean singing “Get Outta My Dreams, Get into My Car.” Can you picture Taylor Swift singing along rapturously to his lyric: “Lady driver, let me take the wheel”? Probably not, but why? Both “Fast Car,” and...
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From Strategy to Storytelling: Realizing the Bay Area of 2070

From Strategy to Storytelling: Realizing the Bay Area of 2070

In our line of work, we’re constantly thinking about the future. What’s the vision? What’s the ceiling? How does it scale? But seldom do we get the opportunity to engage with the future on a deeply human level. How will the Bay Area — this complex region we call home — actually look, feel, move, and grow over the next 50 years? In the Spring of 2020, SPUR, a non-profit public policy organization based in San Francisco, had just completed their Regional Strategy research. The body of work was a 50-year horizon project that proposed ideas and actions on everything from revamping our...
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Why It Pays to Aim High: Reflections on the Inauguration

Why It Pays to Aim High: Reflections on the Inauguration

I’ve not always been American. I moved to the United States at the age of 13, reluctantly at first, because who wants to move anywhere at age 13? But in a very short time, and especially by the time I started college, I was fully bought into the proposition of America. At the tender age of 17, my friends back in the UK were finishing their A-levels and already having to close the aperture on their future careers by declaring what they would study at University. I, on the other hand, was looking at a veritable smorgasbord of classes and majors offered by Barnard and Columbia Colleges—two...
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Return on Meaning: Five Evaluation Criteria for Your Business

Return on Meaning: Five Evaluation Criteria for Your Business

Brands Rooted in Meaning Win Big Return on meaning for businesses and brands is a compelling notion. In today’s world, it’s important to reconsider the ways you matter to people that are authentic to your brand’s purpose in the larger world. Now is the time to return to core human needs and evaluate where your brand fits in. This is why savvy leaders are taking a different approach to brand strategy. They are embracing the ideals of purpose, empathy, and meaning. They are creating newer, deeper, and more enduring connections with the people vital to their brand’s...
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Adopting a Human Mindset

Adopting a Human Mindset

Over the past weeks, we’ve transitioned to a new life at home, the place where everything now happens with little exception; a blurred, ever-shifting diagram dividing work, our relationships, family life, and rest. In this way, coronavirus has become the great equalizer. The pandemic has also clarified the differences between how we live our lives and the support we’re able to receive, or not. It has swiftly and single-handedly altered our needs as people. It has forced us to prioritize what matters most and accept what’s out of reach. As a result, we have competing practical needs;...
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Is Revenue Hiding in Plain Sight? Six Steps to Refocusing on the Customer

Is Revenue Hiding in Plain Sight? Six Steps to Refocusing on the Customer

Leading a B2B organization is a lot like trying to change the wheels on a bike while you’re still riding it. Half of the time, you’re rethinking internal systems and how to assemble them in new ways. The other half, you’re just trying to keep the business running and avoid any major potholes. There are many different ways to drive an organization, but if you’re not thinking about customer experience at every touchpoint, it might be time for a tune-up. Sales, Engineering, or Marketing? If you’re a sales-led organization, you’re primarily focused on revenue, deals, price, and...
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Let’s Get Political: Can Brands Stand for More Than Profit?

Let’s Get Political: Can Brands Stand for More Than Profit?

These days, when you see a brand trending on Twitter, it can only mean one thing: they got political. Brands aligning themselves with a cause is no new thing, but there’s something about the social media age that makes it electric. Even a low-risk cause, like suggesting that men should aim to be the best versions of themselves, is enough to start hashtag boycotts and video challenges of people destroying their own property. For better or worse, we’re in an era where if people don’t like a particular cause you’ve supported, they will actively search and destroy your ad partnerships. The...
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Storytelling Is the Best Bridge Between Customers and Solutions

Storytelling Is the Best Bridge Between Customers and Solutions

Once Upon a Sales Deck Salespeople want to sell. This much we know. Often, in our conversations with clients or in our perusing of sales decks, we hear a similar refrain. How do we cut to the chase and get to the meat? We don’t blame them. In today’s millennial-influenced age of purpose, you could sit through a narrative, a manifesto, a history lesson, a personal testimony, and a video on corporate social responsibility all before learning what someone is actually selling you. That’s the balancing act. You’re only as strong as your story — but if your story goes on too long, meanders, or...
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Brand Affinity: The Discipline of Choosing Who Loves Your Brand

Brand Affinity: The Discipline of Choosing Who Loves Your Brand

Want Everyone to Love Your Brand? Think Again. Don’t build a brand for everyone. Build a brand for the people who will become your most loyal and loving customers. You can’t be a match for everyone – especially if you’re at the earlier stages of growth. You don’t have the time, energy, or resources to successfully connect with such large, indistinct groups. A “let’s-make-everyone-love-us” mindset will only dilute what some people could really love about your brand. When we work with clients on developing target audiences, they often want to become like Nike or Apple – a brand that...
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CEOs: Building Trust and Living Your Values

CEOs: Building Trust and Living Your Values

The Truth Is Always Trending Good relationships are built on trust. Whether it’s between romantic partners, brands, customers, or government agencies, trust is the currency rate by which messaging is valued against. So, how much is your word worth? In today’s hyper-polarized landscape, it really depends on who’s speaking. In fact, the world is moving apart in trust. According to the 2018 Edelman Trust Barometer, “In previous years, market-level trust has moved largely in lockstep, but for the first time ever there is now a distinct split between extreme trust gainers and losers.” No...
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