Topics

Brand Behavior


Customer Journey Mapping: The Key to Delivering on the Experience You Promise Customers

Customer Journey Mapping: The Key to Delivering on the Experience You Promise Customers

Everyone’s Offering ‘A Great Experience’ Today, brands that aren’t focused on the entire customer experience simply can’t compete. Every touch point counts. Every interaction matters. Brands are expected to live up to their promise at every moment. And to do so, everyone within a business must behave in ways that help make this promise ring true authentically. We see a lot of brands today differentiate themselves on “great experience” or “unparalleled service.” But in order for businesses to truly commit to creating unrivaled customer experiences, they have to fully align their value with what people truly care about and...
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Workplace Behavior Helps Brands Compete

Workplace Behavior Helps Brands Compete

Brand strategy that is not activated meaningfully within an organization can fall flat. The best way to ensure employees know how to bring a new brand strategy to life and live its brand promise is to develop a strategy for addresing workplace behavior. When we set out to build our methodology for brand strategy, we had two bold objectives in mind: 1. Reduce the emotional distance between people and brands, to make lives more meaningful, and brands more successful. 2. Go beyond simply stating a meaningful ambition for brands, by showing the executive team, the management, and every employee...
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Mistakes to Avoid When Activating Strategy

Mistakes to Avoid When Activating Strategy

Activating strategy is an integral part of moving your brand and business forward. Your brand strategy is a road map for success that positions your business for the future. It’s the set of tools meant to bring your brand to life and move your business forward. Activating strategy means you need a strong go-to-market plan in the hands of a motivated, aligned marketing team to steer how the brand looks, behaves, and speaks – inside and outside your business walls. Strategy is Set. So, What’s next?  The value of a strong strategy can’t be fully realized until the strategy comes into real...
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The Power of Creating a Compelling “Brand Vibe”

The Power of Creating a Compelling “Brand Vibe”

We humans are very proud of our ability to think rationally. This cognitive power not only lets us understand and use facts, it also helps us build elaborate creations and fantasies. We use our rational brains to conduct business. Cognition helps us sort stuff out, compare options, and rank priorities. Our rational, conscious brain is so “upfront” in our day-to-day work lives that we begin to believe it is our only way of thinking and acting at work. Yet, as neuroscience is finding, it is now clear that this cognitive ability is not a stand-alone factor in how we...
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The Power of Saying Thank You

The Power of Saying Thank You

’Tis the Season for Thank You The Thanksgiving season is the perfect time to not only reflect on what we’re thankful for, but also, to consider the power of saying ‘thank you’. For businesses, it’s a time to think about how to show appreciation for employees, customers, partners, and stakeholders alike. Caught Up in Business For many reasons, ‘thank you’ isn’t said enough. It’s easy to get wrapped up in daily business obstacles, work dynamics, or simply, an overloaded email box. It’s natural to get sucked into our own business-as-usual worlds. But as a result, many people find themselves...
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Why These Brands Are On Their Best Digital Brand Behavior

Why These Brands Are On Their Best Digital Brand Behavior

All Brands Need Digital Brand behavior is what brings brand strategy to life. And today, brands that aren’t focusing on digital brand behavior can’t compete. Digitization is becoming the main pathway for consumer journeys across all industries. And the number of digital touch-points for brands is increasing by 20% annually. So digital is an integral part of the overall brand experience. And the brands with the best digital brand behavior are thriving for a reason. Digital Brand Behavior That We Love 1. Tell a powerful digital brand story: GE Through story telling, GE invites consumers and businesses into their...
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