Topics

ceo

Why Brand Strategy Needs to Start in the C-Suite

July 1, 2014 —

Why Brand Strategy Needs to Start in the C-Suite

For brand strategies to have any real traction, they need to be born – at least in spirit – in the C-suite. Here are three reasons why: 1.  Capture and reflect vision The leadership team sets the vision for the enterprise. This vision informs the tone and spirit of the brand strategy. 2.  Engage senior management ownership A new brand strategy is a moment of transformation for the company. As active participants in the development of the brand strategy, senior leadership takes an ownership position in this change process. 3.  Signal senior management buy-in When it is well known...
Read more >
Why Every CEO Should Pursue a “Purpose Beyond Profit”

December 2, 2013 —

Why Every CEO Should Pursue a “Purpose Beyond Profit”

It’s textbook management practice to formalize a company’s “mission, vision, and values.” And while these are important steps in helping form a direction and way of being for a company, many CEOs are nonetheless challenged with a litany of business issues: Unengaged employees An inability to attract the new talent needed Customer defection Lack of marketplace differentiation Dissatisfied shareholders This list goes on and on, doesn’t it? Behind each of these business challenges is a big question: How can my business matter more to people? When your business...
Read more >
C-Suite Confusion, Fear and Disagreement

June 29, 2012 —

C-Suite Confusion, Fear and Disagreement

It’s little wonder someone like musician David Carroll was inspired to produce a music video – that went viral – about United Airlines’s cavalier attitude toward him when he complained about how they badly damaged his guitar in transport. “United Breaks Guitars” – cited in an excellent report from the Economist Intelligence Unit – was a wake up call to United. But its point about the importance of responsive customer service in the on-line age doesn’t seem to have penetrated the business world as yet. As the infographic summarizes,...
Read more >