Topics

san francisco branding agency

Brand Strategies That Change Capitalism for the Better

November 18, 2014 —

Brand Strategies That Change Capitalism for the Better

According to philosopher Alain de Botton, Facebook thrives because it taps into an overlooked and underserved human need: the desire to have better relationships. So says a TechCrunch article recapping a recent speech he gave on the virtues of modern business. TechCrunch correspondent Natasha Lomas summed up the Facebook story this way: “Whether Facebook is actually serving that need well is a whole other question, but the appetite it taps into is undeniable. And de Botton argues that other core human needs continue to be drastically underserved by the modern business community — providing a...
Read more >
Bridging the Meaning Gap

November 11, 2014 —

Bridging the Meaning Gap

A great post by Tom Fishburne talks about the risks of going too far in your efforts to matter to people. He cites the example of the “Dove Campaign For Real Beauty”, a notable example of a meaningful brand presence, which started as a concept many steps up the brand ladder. When those “too grandiose” ideas were shot down by real people (formerly known as consumers), the focus turned to building meaning from the product up. The lesson: in your pursuit to bridge the meaning gap, and to create more meaning around your business, product, service or brand (a smart thing...
Read more >
Gaining Customer Trust Through Both Experienced and Sensed Empathy

November 6, 2014 —

Gaining Customer Trust Through Both Experienced and Sensed Empathy

Barclay’s Bank wanted to create a more empathetic understanding of customers with mobility issues. In this video, a Barclay’s office manager is outfitted with a special suit designed to recreate the physical world of his own elderly Mother. The suit includes weights that make it hard for the manager to take steps, or to raise his hands. Goggles dim his vision and cast a yellow light over the scene. Headphones distort his hearing. Electric sensors make him feel the pain of arthritis in his joints. In this way, the manager literally “walks in the shoes” of his mother – and every other...
Read more >
Winning Leaders Change the Conversation

October 14, 2014 —

Winning Leaders Change the Conversation

We recently came across an interview with Lee Clow, who has been responsible for a slew of famous ad campaigns, including the landmark 1984 Apple commercial. In the interview he talks about how he now describes his role: “Finding a voice as a tone for a brand is the art of what I do. I want to consider myself now as a media artist, not an advertising person, because advertising is kind of defined these days and has a negative stigma attached to it. But to be a media artist is to take a brand and find its voice and tell its story and make it interesting and likeable. I think brands are...
Read more >
B2B Brands Desperately Need Ways to Differentiate Themselves

May 20, 2014 —

B2B Brands Desperately Need Ways to Differentiate Themselves

The pressing need for differentiation in B2B “Features easily blur into other features. It is increasingly difficult to differentiate on a product or service level as competitors find it easy to quickly duplicate innovation. So, where can B2B brands effectively differentiate? We think it’s by connecting to people on a higher level through meaning and feelings.” It is natural for people engineering teams, product teams and product marketing teams to see their B2B product or service as something special, unique, and important. Unfortunately, this makes it all the more difficult for...
Read more >