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brand behavior

Six Steps to Improving Brand Behavior

October 12, 2016 —

Six Steps to Improving Brand Behavior

On Your Best Brand Behavior Whether it’s B2B or B2C, brands need to be on their best behavior at all times. There’s nowhere to hide in this digital world when a brand misbehaves. A poor customer service experience, an offensive remark from a CEO, a bad workplace reputation, a lack of transparency, or lies, are types of brand behavior that create a lasting (and widespread) impression. When business suffers, often, a business can trace it back to a misstep in the brand’s behavior. And though it’s easy to revamp the website or roll-out workplace training as a quick fix, the real challenge...
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Purpose Drives Financial And Competitive Advantages – Deloitte

July 14, 2016 —

Purpose Drives Financial And Competitive Advantages – Deloitte

Purpose-Driven Companies Deloitte is the world’s largest audit, tax, and consulting firm. They have done extensive research on purpose-driven companies and the role of purpose in them. And according to their report, companies at which people agree there’s a “strong sense of purpose” perform significantly better than those that don’t. Specifically, these purpose-driven companies have: • Excellent financial performance • Distinct and differentiated brands • Strong workplace cultures • Highly satisfied customers Three Drivers to purpose-based performance improvements: 1. Create a Purposeful...
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Is Your Brand Working to Positive or Negative Energy?

June 28, 2016 —

Is Your Brand Working to Positive or Negative Energy?

Strategies for addressing the energy of your business in good times and bad: We came across this interesting insight by John P. Kotter in his post entitled “To Create Healthy Urgency, Focus on a Big Opportunity” on the Harvard Business Review blog. “There are two basic kinds of energy in organizations. Energy triggered by a big opportunity, can create momentum in the right direction and sustain it over time. Energy based on fear or anxiety, might overcome complacency for a time, but it does not build any momentum or maintain it. Instead it can create a panic, with all the obvious negative...
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Brand Behavior Matters for Transforming your Business

May 2, 2017 —

Brand Behavior Matters for Transforming your Business

To Transform Your Brand, Transform Your Brand Behavior In the end, brand behavior is what drives results. No matter how smart and inspired your brand strategy may be, it’s just strategy. And oftentimes, it’s just not enough. In fact, we’ve seen many brand strategies fall short because they failed to move beyond brand identity and communications, and didn’t provide the guidelines, tools, and processes needed to actually bring the brand’s defining attributes to life through meaningful behavior and action. Brand behavior is all about how your brand reaches out to people and how they respond...
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Is Your B2B Brand Talking to the Wall?

April 5, 2016 —

Is Your B2B Brand Talking to the Wall?

We believe B2B brand owners need to rethink how their brand behaves in the marketplace. While we appreciate the humor of Hugh MacLeod’s cartoon, we actually think some brands talk in a way that leaves people feeling numb. This is especially true of B2B brands which seem to think that business buyers are robots, that it is dangerous to have a personality and that buzzwords and cliches are poetry. Perhaps the reason why so many B2B brands are so unadverturous is because they haven’t yet realized the value of connecting meaningfully with the people to whom they are selling (you...
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