customer

Now that data-driven decision making has become the norm in marketing, it’s shocking when a brand misses the mark so badly. As the Twitter-sphere implodes, everyone is wondering ‘What happened? Why didn’t they test with customers?’ Most brands do rely on some form of testing before launching an advertising campaign…and the ones that don’t pay the price. But what about brand strategy? Is testing necessary before deploying a brand positioning? The answer isn’t one that data-driven organizations like to hear: it depends. For some brand teams, it’s absolutely necessary to pause and gather...