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digital behavior

The Role of Digital Behavior in Brand Building

September 6, 2017 —

The Role of Digital Behavior in Brand Building

The Role of Digital Behavior The ways people experience a brand’s digital behavior have deepened and become more complex as the digital landscape expands. As a result, there are seemingly infinite brand touch points that can strengthen a brand. On the flip side, businesses have to be careful to behave in a way that doesn’t fragment or dilute their brand, but instead helps to build a more powerful, impactful, and engaging experience that rings true across all platforms – digital and non-digital alike. Behaving in Line with Your Brand Because the digital landscape is shifting at...
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Insensitive Use of Personal Data Can Seem Downright Creepy

July 10, 2013 —

Insensitive Use of Personal Data Can Seem Downright Creepy

Brands need to think carefully about how they leverage new levels of customer information when handing iPads to front-line service people. Using data and behavior-driven information, while a powerful way to forge connections, can easily go awry. I wasn’t too surprised when I read this in Michael Schrage’s HBR piece, “When digital marketing gets too creepy”. “The digital marketer who effectively runs Qantas Airlines’ highly regarded – and very successful – loyalty program has an unusual iPad problem. Flight attendants on Australia’s flagship carrier can now get up-to-the-minute data on...
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