brand delusion

“If what you want your brand to be and what others experience and see do not match, you are in a state of brand delusion. This is the most expensive form of marketing madness, an idiosyncratic belief or impression that is firmly maintained despite being contradicted by what is generally accepted and experienced as reality by your customer segment.” Joan Koerber-Walker We believe this problem goes well beyond a mismatch between what a brand wishes and the actual experience of the brand’s “customer” segment. Brand delusion is real for many brands. We believe...