Blog
Are We in the Age of Meaning?
In our white paper, The Age Of Meaning, we explore the challenges and opportunities this new era presents to business and brand strategy. Referring to economist Umair Haque’s contention that we’ve left the “age of opulence” – a time of hyper-consumerism based on the mantra of “bigger, faster, cheaper, now” – we make the point that the age of meaning didn’t suddenly appear. There was no “Breaking News” story, no Twitter trending topic, and no planned downtime for a total system upgrade. It crept up on us, through current events...
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Culture Shock – Will McInnes Envisions Truly Meaningful Work
The power of meaningful work is topic we have been writing on for years. When Culture Shock was released, we were more than intrigued. Culture Shock: A Handbook for 21st Century Business is a fascinating read from Will McInnes. McInnes provides an insightful and helpful guide to leaders who are challenged by today’s turbulent environment. Exploring the concept of the “social business”, he covers a breadth of topics relevant to leadership in the 21st Century, including “purpose and meaning”, “conscious leadership”, “change velocity”, and...
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Preparing for Transformation
One of the big themes for business is constant change — transformation. With globalization making markets more volatile and cross-border financial flows making bondholders and investors more powerful, companies have to keep evolving to keep up. So they change their business model or their brand strategy. If they keep doing the old things, they do them in new ways. Or they do entirely new things in ways that haven’t been invented yet. For our parents, IBM was a computer company. For us, it’s a consulting company. Time Warner was a media company; now it’s a content company after selling...
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What is Emotive Design?
Emotive design is a component of emotive branding that engages people in a focused way that strives to evoke the specific feelings the brand seeks to own. Using color, lines, shape, form, texture, light – and nothingness – designers create both passive and interactive experiences that resonant with the brand’s emotional space. Emotive design is not overtly emotional design. Operating at a subtle and subconscious level, these design cues work to reinforce and enhance other dimensions of the way people interact with the brand. From the highly tangible experience of using a product to the...
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Leadership Is What Leadership Means
Gianpiero Petriglieri is Associate Professor of Organisational Behaviour at INSEAD, a regular contributor to the HBR blog, and a prolific and insightful tweeter. Indeed, the title of this old, but relevant post is taken from one of his tweets promoting his piece on HBR, “There is no shortage of leaders.” Professor Petriglieri’s main point is that the methods and goals of leadership are misplaced. He suggests that the current narrow view of leadership development and practice is falling short of what’s needed in today’s world. “There is no shortage of leadership at all.” “There are plenty of...
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Meaningful Leaders Resolution #1 for 2015
Lead by proudly, confidently and passionately proclaiming a new destination for your customers, your employees and your business. Going beyond profit, declare your intention to do well by doing good. Give everyone the answer to their burning question, “Why?”. Why does your business exist? Why is that good? Why does that matter? Interested in learning more about how to create your Purpose Beyond...
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The Purpose-Pivot
Why smart brands are adding meaningful metrics We recently came across a Huffington Post article, “Meaning is the new money,” that posits the notion of the purpose-pivot. According to the author, Blanca Rothschild, the term is a combination of “pivot” (being capable of turning around fast based on new knowledge, from Eric Ries’s book “Lean Startup”), and “purpose” (working to an ambition that transcends the goal of making a profit). In summary, a purpose-pivot is an idea that is “applied in a multi-dimensional way across all stakeholders, and involves redesigning HOW we succeed to include...
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Brand Strategies That Change Capitalism for the Better
According to philosopher Alain de Botton, Facebook thrives because it taps into an overlooked and underserved human need: the desire to have better relationships. So says a TechCrunch article recapping a recent speech he gave on the virtues of modern business. TechCrunch correspondent Natasha Lomas summed up the Facebook story this way: “Whether Facebook is actually serving that need well is a whole other question, but the appetite it taps into is undeniable. And de Botton argues that other core human needs continue to be drastically underserved by the modern business community — providing a...
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Purpose-Driven Business
McKinsey’s Vision of Businesses as Problem Solvers We recently came across an older and rather interesting article from McKinsey that speaks to the imperative of business to become increasingly purpose-driven. The article starts with the words, “Capitalism is under attack.” It then offers new definitions for prosperity, growth, government, and capitalism itself: a conscious capitalism. Then it goes on to explain what business needs to do: “We believe that a reorientation toward seeing businesses as society’s problem solvers rather than simply as vehicles for creating shareholder...
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Bridging the Meaning Gap
A great post by Tom Fishburne talks about the risks of going too far in your efforts to matter to people. He cites the example of the “Dove Campaign For Real Beauty”, a notable example of a meaningful brand presence, which started as a concept many steps up the brand ladder. When those “too grandiose” ideas were shot down by real people (formerly known as consumers), the focus turned to building meaning from the product up. The lesson: in your pursuit to bridge the meaning gap, and to create more meaning around your business, product, service or brand (a smart thing...
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Gaining Customer Trust Through Both Experienced and Sensed Empathy
Barclay’s Bank wanted to create a more empathetic understanding of customers with mobility issues. In this video, a Barclay’s office manager is outfitted with a special suit designed to recreate the physical world of his own elderly Mother. The suit includes weights that make it hard for the manager to take steps, or to raise his hands. Goggles dim his vision and cast a yellow light over the scene. Headphones distort his hearing. Electric sensors make him feel the pain of arthritis in his joints. In this way, the manager literally “walks in the shoes” of his mother – and every other...
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Purpose-led Business Leaders Gain Competitive Advantage
Long ago we fell in love with this Fast Company article about purpose-led business leaders who are changing the way business works by embracing purpose. Here we recap its main points, and add additional perspective. Generation Flux is a group defined less by age than by attitude. According to the article’s author, Robert Safian, Generation Flux “refers to the group of people best positioned to thrive in today’s era of high-velocity change.” Safian continues, “Fluxers are defined not by their chronological age but by their willingness and ability to adapt. These are the people who are...
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Winning Leaders Change the Conversation
We recently came across an interview with Lee Clow, who has been responsible for a slew of famous ad campaigns, including the landmark 1984 Apple commercial. In the interview he talks about how he now describes his role: “Finding a voice as a tone for a brand is the art of what I do. I want to consider myself now as a media artist, not an advertising person, because advertising is kind of defined these days and has a negative stigma attached to it. But to be a media artist is to take a brand and find its voice and tell its story and make it interesting and likeable. I think brands are...
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Build a Stronger Business by Embracing Your Brand’s Hidden Truths
Behind every brand there stands a set of as-yet realized or evergreen truths. These truths have the power to change the way you, and everyone vital to your brand’s success, think, feel, and act with respect to your brand. These truths emerge when the many things your brand does are seen in light of their meaningful outcomes. This means analyzing the actions, attitudes, and behavior of the organization. It also means assessing the organization’s policies and procedures. In each case, the search is for the positive and meaningful outcomes that result. Not only true, but meaningful...
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Win by Going Beyond Features and Benefits
Convincing minds by capturing hearts: the new brand-building approach What comes first? The rational decision to take the next step on the path to purchase, or the emotional trigger that gets them started on that path? Aren’t we humans cool? We pride ourselves on our cognitive skills, our ability to weigh pros and cons, and our decision-making power. After all, these factors separate us from other life forms. We also prefer to emphasize our thoughts because we are able to talk about them, explain them, and defend them. However, what is clear is that we are emotional beings. We navigate...
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